Shipping & Delivery

We charge one flat rate of $6.95 USD, wherever your order is going, and it is free once your order passes $50 USD. Orders are packed within 1–3 business days; the transit times below begin once your parcel leaves us.

Rates & transit times

Tracking and delays

You will get a confirmation email when you order and a second email with tracking as soon as your parcel ships. Transit times are estimates rather than guarantees — weather and holiday periods can add time, and we cannot control them once a parcel has left us. If tracking has not updated for several days, email us and we will chase it.

Addresses and lost parcels

Please check your shipping address at checkout. We cannot reroute a parcel once it has shipped, and we cannot replace an order delivered to an address that was entered incorrectly. If a parcel is lost in transit, email [email protected] and we will trace it.

Returns

Our teas and spices are food. In the interest of food safety and quality control, and in line with U.S. Food and Drug Administration guidance on the handling of food products, we are unable to accept returns once an order has left us. We cannot verify how a product has been stored once it is out of our care, so nothing that comes back to us can be resold.

If your order arrives damaged or is not as intended

We will make it right. Contact us at [email protected] within 7 days of delivery. So we can help you swiftly, include:

• Your order number.
• A photograph of the affected item.
• A short note on what went wrong.

We will review it and arrange a replacement or a refund. In almost every case there is no need to send anything back to us.

Refunds and cancellations

Approved refunds are issued through Stripe to your original payment method, and normally appear within 5–10 business days depending on your bank. To cancel, email us as soon as you can and we will cancel and refund the order if it has not yet shipped — given how quickly we pack, please tell us promptly.

Contact

Every blend we send out is made with care, and we want your experience of it to reflect that. If something is not right, write to [email protected] and we will look after you.